\I don’t know what got into Gojek, they said the driver who get orders anyep aka lack of orders. Through Twitter social media, not a few of them complained about this.
One of the motorcycle taxi drivers on line that VOI asked, complaining that his income had decreased quite drastically because of the lack of orders. The priority or ranking system currently being developed by Gojek is considered very difficult for drivers.
“Yes, the name is also a priority system, so the driver who takes orders every day, he who often gets, also gets good stars from the customer, the effect of getting orders quickly,” he said Ucup. VOI, Thursday February 20.
The priority or ranking system that is being implemented by Gojek makes motorcycle taxi drivers have to work harder to get orders. So those who are lazy or just hanging around will not immediately get orders from customers.
In the previous system: – Anyep account can be a priority account. Working diligently for 2 weeks, week 3 so, working 7-10 hours tupo In the current order distribution system: – Anyep accounts & priority ex accounts both have to work 12-18 hours for Tupo#GojekWhy @jessica_doctor
– mz ojol (@ryan_nus) February 20, 2020
Moreover, this priority system uses an algorithm for the distribution of orders to each the driver. Where Gojek implements a cross system of dividing the time every half an hour between drivers, in order to get a fair order.
“So those who usually get to the place of hangout can immediately get it, now this is anyep. So it is made flat, it is made fair, he just got it again in an hour, so it’s not always as fast as before,” he said.
According to monitoring VOI, this system is made in order for the the driver those who are diligent and not diligent will both get orders, not just priorities like before. Likewise with Ojol’s brother who we asked, who did not change direction a little.
“A lot of my friends are like that, they don’t know how to play, that’s why they immediately moved to Grab, they weren’t ready for it. But if we do that, we will definitely get priority too,” he continued.
This kind of thing also affects Gojek customers, the experience does not immediately get the driver never experienced VOI. Even though around the pick-up point, namely at Manggarai Station, there were many Gojek drivers hanging around. However, the ojek driver who came to pick him up was approximately 400 meters from the exit of Manggarai Station.
Look here @jessica_doctor driver2 fighters- Always ON in the morning- Large number of trips- Above average performance- Not much drama ask to cancel From priority accounts now immediately down accounts because of the order distribution system And they have children and wives at home#GojekWhy pic.twitter.com/byshLe05VT
– mz ojol (@ryan_nus) February 20, 2020
During the trip, VOI had a chance to chat with the motorcycle taxi driver we were riding about the reach of the Gojek drivers when receiving orders. There are many reasons the driver Gojek, who tapped for a long time outside the station, did not get pick-up orders.
The driver was also reluctant to answer, so we asked more specifically, is he diligent in “pulling orders” every day? He replied “yes I often pull from morning to night.”
He continued, we asked again if he had anyep orders recently? The answer, “no, just like a normal day, quite a lot.”
The weather was drizzling, so we got a driver who was quite far from the pick-up point. Not infrequently motorcycle taxi drivers rarely activate the application to pick up passengers, because they prefer to take shelter from the rain.
“If it’s raining, sometimes we also turn off the application, that’s why there are a lot of customers who get far away, even though there aren’t many orders. anyep but because of the rain we don’t want to take any chances. If it’s like this (sunny weather), it will be abundant (orders), ”
When this news was released, VOI still had not received an answer from Gojek regarding the priority or ranking system that was being implemented. The hashtag #GojekKenapa also sat in position one trending topic in twitter.
Njir, replied the hashtag #GojekWhy, Don’t want to lose @jessica_doctor , Bales jek! https://t.co/HWYmjIq5bZ
– asad wibisono (@asadENZ) February 21, 2020
It is not known what caused the #GojekKenapa hashtag to dominate the trending column on Twitter. Various tweets also enlivened Twitter, but you can guess that this is an outpouring of the hearts of Gojek drivers who are quiet about orders.
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